In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. If you have been dissatisfied with any of our services and wish to make a complaint you can do so by following the complaint procedure outlined below.
Write a letter outlining your complaint and either hand it in to reception, email us on firstname.lastname@example.org or post it to:
Stanstead Abbotts Dental Practice
17 High Street, Stanstead Abbotts, Hertfordshire. SG12 8AA
Our complaints manager will acknowledge your complaint within 3 working days and send you a copy of our complaints handling policy. We will aim to investigate your complaint within 10 working days and update you on how we are managing your complaint. We aim to resolve all complaint within 30 days from receiving the complaint.
West Hertfordshire PCT-Patient Advice and Liaison Services (PALS)
Patient Advice and Liaison Service, Charter House, Parkway, Welwyn Garden City, Hertfordshire AL8 6JL.
Tel: 01707 369 699 or 01707 417 599 or email@example.com.
Parliamentary and Health Service Ombudsman
Millbank tower, Millband, London SW1P 4QP
Telephone: 0345 015 4033 or www.ombudsman.org.uk
The Dental Complaints Service
The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER
Tel: 08456 120 540